Commitment to Service and Quality: BBI Promotes McEver, Hires Emmett
/Throughout the history of our company, the people of BBI have worked hard to build our brand. To us, the BBI brand stands quality, innovation, and high value for our customers, advancing our mission “to improve customer economics.”
In addition to the reputation of our equipment, our brand is the reputation of everyone who works at BBI.
In our enduring commitment to making durable, sophisticated equipment to meet the evolving set of challenges that farmers themselves face year after year, BBI evolves through its manufacturing processes, strategic partnerships, and, most importantly, its own people. In that spirit of continuous improvement, we make the following announcements:
BBI’s whole goods sales team, led by Lee Kilpatrick, has now assumed first-line service responsibilities for the company’s network of farming equipment dealers. Our team, which includes Randy Copeland, Denny McCauley, and Gerry Winters, offers quick response times and solutions for their respective dealer needs in the field. In turn, our dealers are able to offer better response times and solutions to the end-users of BBI products, farmers across the United States, Canada, South America, and Australia.
The company has promoted Russ McEver to the position of Service and Parts Manager. Russ will report to Lee Kilpatrick, while serving the evolving needs of our whole good sales team, their respective dealers, and our customers on the farm. Russ will lead the way as BBI becomes second to none in warranty and customer service.
Richard Tanner, BBI’s experienced and highly-effective parts salesman, will report to and support the programs implemented by Russ McEver. The Service and Parts division of BBI will take responsibility for growing our parts business, as well as our emerging BBI Electronics offerings.
The company has doubled-down on its ongoing commitment to quality in the production engineering of all spreader equipment with the hiring of David Emmett. David will be taking on the role of quality engineer and will report to BBI’s Production Manager, Joe Kingrey. David comes to BBI after eight years of service in warranty and quality at an admired maker of equipment for farming and construction, Kubota. Among David’s responsibilities will be analysis of warranty issues, identifying their causes, and taking corrective action in the manufacturing of all BBI spreaders. In addition, David will act as a process engineer, working with Joe to improve our company’s processes to increase production efficiency and ensure consistent quality across all of our product lines.
Steve Owenby, BBI’s Operations Manager, will oversee all of these process improvements, as Russ and David spearhead the company’s dramatic improvement in quality and service, thereby continuing to improve our customers’ economics in the field.
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